02 · SERVICE
Hands-on help, with dignity kept whole.
Personal care is the most intimate help we give. It is also where respect matters most — so we lead with privacy, patience, and your loved one’s own choices.
OUR DIGNITY PROTOCOL
Five rules our caregivers never break
Bathing and dressing someone is a matter of trust. These are the standards we train to and hold ourselves to, every visit.
1
Ask first, always
We explain what we are about to do and wait for a yes. Nothing happens to your loved one — it happens with them.
2
Privacy is protected
Doors closed, curtains drawn, body covered except for the area being cared for. Modesty is never treated as optional.
3
They do what they can
If they can wash their own face or button their own shirt, they do. We assist — we do not take over. Independence is the goal.
4
Their pace, not ours
Rushing is how accidents and humiliation happen. We build time into the plan so nothing has to be hurried.
5
Their preferences win
Shower or bath, morning or evening, this soap, that robe, hair this way. We learn it and we honour it.
THE ACTIVITIES OF DAILY LIVING
Exactly what we help with
Bathing & hygiene
- Shower, tub or bed bathing
- Hair washing and brushing
- Oral care and denture care
- Shaving and skin care
- Nail care (filing only)
Dressing & grooming
- Choosing clothes they like
- Help with buttons, zips, shoes
- Compression stockings
- Looking and feeling like themselves
Mobility & transfers
- Safe transfers: bed, chair, toilet
- Steadying on stairs and hallways
- Walker and cane assistance
- Repositioning to prevent sores
Toileting & continence
- Discreet bathroom assistance
- Incontinence care and changing
- Protecting skin and comfort
- Handled without embarrassment
Eating & nutrition
- Meals prepared to their taste
- Help with feeding if needed
- Encouraging fluids
- Honouring dietary needs
Medication reminders
- Prompting at the right times
- Confirming it was taken
- Flagging refills to family
- Reminders only — never administering
Personal care is non-medical. We give medication reminders but never administer or manage medication, and we do not perform any nursing task. If your loved one needs skilled care, we will say so plainly.
Questions families ask about personal care
We provide medication reminders only. We prompt at the right time and confirm it was taken, but we never administer, measure or manage medication — that is clinical care and outside our licence.
Gently, and slowly. We often start with the parts she is comfortable with and build trust before anything more. Doors stay closed, her body stays covered except where care is happening, and she is asked before every step. Many families tell us the embarrassment fades once the caregiver becomes familiar.
Yes, wherever possible — and for personal care especially, we treat consistency as essential. You will be matched with someone who fits, and we protect that pairing.
Absolutely. Your loved one’s comfort decides. Tell us the preference at intake and we will honour it.
Ready to talk? The first step is a free, no-pressure consultation.
Tell us a little about your loved one. We usually respond within the hour.